This Know Your Customer (KYC) Policy explains how Bitfortune verifies player identity to protect users, prevent fraud, and comply with applicable legal and regulatory requirements. This Policy applies to all casino and sportsbook services and forms part of Bitfortune’s compliance framework together with the General Terms & Conditions, AML Policy, Anti-Fraud Policy, and Privacy and Cookies Policy.
Why KYC Is Required
KYC procedures help ensure that the Bitfortune platform is used lawfully and fairly. Verification supports age checks, protects accounts from misuse, reduces payment fraud, and helps prevent money laundering and other prohibited activity. These controls also contribute to a safer environment for all players.
Who Must Complete Verification
Verification may be required for any user. Bitfortune may request KYC during registration, as part of an account review, prior to processing withdrawals, or when risk and security triggers are identified. Verification may also be requested even if the account has been active for an extended period.
What Information May Be Requested
Depending on jurisdiction and account activity, Bitfortune may request information or documentation to confirm identity and legal age, address or place of residence, ownership and lawful use of the payment method or cryptocurrency wallet where applicable, and account access and control. Document requirements and verification steps may vary based on local rules and internal risk assessment.
When Additional Checks May Apply
Additional information may be required in certain cases, including when activity patterns are unusual, transaction sizes change significantly, or enhanced compliance review is required. Where appropriate, Bitfortune may also request clarification regarding the source of funds.
How Verification Works
When verification is required, you will be asked to submit the necessary details through the services or via official support channels. Bitfortune may use trusted verification and fraud-prevention providers to confirm authenticity and consistency. To protect the account and the platform, certain features may be temporarily limited while checks are in progress.
Account Restrictions and Outcomes
If KYC is not completed within a reasonable timeframe, or if the information provided is false, incomplete, or inconsistent, Bitfortune may restrict deposits, wagering, bonus access, or withdrawals. Where fraud or prohibited activity is suspected, the account may be suspended or closed in accordance with the Terms and applicable law.
Data Protection
Verification data is processed in accordance with the Privacy and Cookies Policy. Information is used for identity checks, security, and compliance purposes, protected with appropriate safeguards, and retained only for the period required by legal or regulatory obligations.
Player Responsibilities
You must provide accurate and up-to-date information and keep account details current. You must use only payment methods or wallets that you own or are authorized to use and must not attempt to bypass or undermine verification requirements.
Policy Updates
This KYC Policy may be updated to reflect changes in legal requirements, security standards, or operational procedures. The version published within the services applies from the date of publication.
